Shipping policy
Order processing times
Please allow 1-2 days to process your order. During seasonal times like Christmas, order processing can take up to 3 days. We appreciate your patience while we prepare your order.
Shipping times
We ship from our warehouse located in the United States. We currently only ship within the United States with plans to expand to new countries in the future.
- Orders shipping within the United States will arrive within 1-8 business days, depending on the shipping method selected at checkout.
Shipping costs
Shipping charges for your order will be calculated and displayed at checkout.
Returns, exchanges, cancellations
Full refunds and exchanges are offered for regular-priced merchandise within 30 days that tracking indicates an order has been delivered. Refunds will be returned to the original payment method used to make purchases.
For all returns or exchanges:
- Items must not be washed, worn or damaged.
- All original tags must be attached
- You must present a valid receipt or proof of purchase
Sale and discount items are not eligible for returns or exchanges.
Items sent back to J.Dene without first requesting a return will not be accepted.
If you would like to cancel or make a change to your order, you are able to do so up to 3 hours after you receive your order confirmation. Please contact us directly at 1-626-344-4207 so we can make these changes immediately. If your order ships and the changes have not been made, please return the items unused for a full refund.
We provide real-time tracking information on all of our orders. If your order does not arrive by the estimated due date, please wait 48 hours before contacting us at support@jdene.co or 1-626-344-4207. We will do our best to locate the package and extend your timeframe for refunds and exchanges.
Should your order arrive damaged, please email us as soon as possible at support@jdene.co with your order number and a photo of the item's condition. We address these case-by-case but will try our best to work towards a satisfactory solution. If the return is approved, we will send you a return label to ship the items back to us and will send you a new order with brand-new products immediately.
Should your order be identified as lost with the shipping carrier, we will ship a new order out immediately.
If you have any further questions, please don't hesitate to contact us at support@jdene.co