Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Full refunds and exchanges are offered for regular-priced merchandise within 30 days that tracking indicates an order has been delivered.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@jdene.co. Please note that returns will need to be sent to the following address: 556 S. Fair Oaks Ave. Suite 101 #590, Pasadena, CA 91105
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to J.Dene without first requesting a return will not be accepted.
You can always contact us for any return questions at support@jdene.co.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please email us as soon as possible at support@jdene.co with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If the return is approved, we will send you a return label to ship the items back to us, and will send you a new order with brand-new products immediately.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), undergarments, and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale and discount items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Cancellations/Changes
If you would like to cancel or make a change to your order, you are able to do so up to 3 hours after you receive your order confirmation. Please contact us directly at 1-626-344-4207 so we can make these changes immediately. If your order ships and the changes have not been made, please return the items unused for a full refund.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days if approved. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@jdene.co.
If you have any further questions, please don't hesitate to contact us at support@jdene.co